Thank you for choosing Harmony Clean, Inc. We look forward to helping you keep your home Sparkling Clean while safeguarding your family’s health and protecting the environment.
We SURPRISE & DELIGHT our clients by consistently making their HOMES SPARKLE!
In order to clean your home, our teams need reliable access. You may provide us with a house key, garage door code, or keypad. These are some of the safest and most reliable options to ensure no interruption in service, wait times, or lock-out fees.
Providing us with a key means you don’t need to remember to leave a key potentially in an unsecured location outside, leave your door unlocked, or wait for the team.
Unfortunately, we cannot guarantee the exact arrival time due to the nature of our business and the many factors outside of our control. You can, however, let us know if you would prefer us to come in the morning or afternoon. We will send you a confirmation alert the day before your scheduled cleaning. Simply provide us with the best cell number to text and email address to message. We will do our best to accommodate your preferences.
While we do our best to accommodate your preference for AM or PM, unexpected changes such as scheduling efficiently and client emergencies, team illness, traffic, or weather may affect the actual time our team can arrive. Your flexibility and understanding in these situations is greatly appreciated. Thank you!
If we are unable to access your home on your designated cleaning day, we will treat that as cancellation without proper notice, and a lock-out fee will be charged. Please see our ‘Cancellation Policy’ to avoid fees.
Occasionally, a client may not want a room cleaned; we ask that you simply close the door to that room, and teams will not enter.
As a courtesy to our cleaning staff and your dedicated team, who are committed to their jobs and are expecting to be compensated for a full day’s work, we require 48 hours' notice if you wish to skip your regularly scheduled cleaning.
Harmony Clean requires 48 hours' notice if you wish to skip your regularly scheduled cleaning. In the event 48 hours’ notice is not provided, a $100 cancellation fee will be charged to your credit card on file. In the event your Harmony Clean team arrives at your home and cannot gain access or is turned away from completing the scheduled cleaning, a full-service same-day lockout fee will be charged to your credit card on file. If a sudden illness occurs in your home on the day of your cleaning, please call our office prior to 7:00 am. If you are still in need of a clean, we are happy to try to reschedule, and we will reevaluate the lockout fee accordingly.
A Quality Assurance staff member may enter your home during the cleaning. Your satisfaction is our priority, and this is just one of the steps we will take to reach that goal!
To keep costs low and eliminate a paper trail, we do not have a billing option. Please keep your preferred credit card method of payment up to date and accurate so that we may charge your card after the time of service. If you are a new or returning customer, a credit card is required to be on file prior to scheduling your initial clean so the date can be reserved.
If you are pleased with your Harmony Clean team’s efforts, please tell them, as they are encouraged to continue to excel. A simple note of thanks for a job well done, which means a great deal to your team. Tips are greatly appreciated but not required. If you choose to tip your cleaning team, please leave your gratuity in cash rather than add it to your payment to Harmony Clean.
Teams are not permitted to step higher than our 2-step stool, stand on furniture or counters, or lift heavy objects or furniture. We also prohibit staff from handling or cleaning any biohazards, such as human fluids, mold, rodent feces, pet accidents, or other infestations.
In snowy and other poor weather conditions, we may need to skip your cleaning in order to keep our teams safe. We’ll do our best to reschedule. Please ensure snow-free and ice-free access to our designated entry point, which includes driveways and walkways.
House cleaning is rigorous work! To avoid the health risks of becoming overheated in warmer months, please turn the air conditioning on prior to our arrival and set it no higher than 70 degrees. We’re happy to readjust the temperature with your written instructions when we have finished our work. If your home does not have a/c, please alert the office and request a morning schedule to reduce excessive heat exposure to our teams.
Just like you, our staff looks forward to holidays with family! We are closed on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day (and the following day), and Christmas Day. We also try to end early on Christmas Eve and New Year’s Eve. If your clean falls on one of these dates, we’ll plan on skipping that clean, and we’ll resume service with the next scheduled clean after the holiday.
Rest assured that we take the greatest care while in your home, but we do know accidents happen. On occasion, items may become broken or damaged. Identical replacement is always attempted but cannot be guaranteed. All highly valuable, irreplaceable, collectible, or heirloom items (whether monetarily or sentimentally valued) should be stored and/or not cleaned by our team. Breakage must be reported to the Harmony Clean office within 24 hours of service.
Note: Harmony Clean, Inc. is not responsible for damage due to faulty and/or improper installation of any item, including wall hangings, shelves, and other areas. Our limit of liability is $500. All surfaces (e.g., marble, granite, etc.) are assumed to be sealed and ready to be cleaned without causing harm.
Much to our client’s delight, we’ve been known to rescue long-lost missing items, such as finding an earring behind a bed or dresser. To avoid any doubt or concern with valuables such as jewelry, we suggest putting those items away while we are cleaning and listing valuables such as jewelry on your homeowner’s insurance policy, as our insurance bond may have a conviction clause and other limits. There have been incidents when jewelry has been accidentally knocked off a surface into a trash can or unknowingly vacuumed up and was thought to be a paper clip or coin under a dresser. If you discover something missing, you must contact our office immediately so we can take proper measures to address the situation and help find the item if at all possible.
We love your pets, and we want to ensure they are comfortable with us and that our team is safe in their presence. Please let us know how your pets should be handled. For sanitary and safety reasons, our teams do not clean flea-infested homes, change or scoop litter, or pick up pet ‘accidents.’ For the safety and comfort level of all, some pets may need to be secured in other rooms or crates during our visit.
People joke about ‘cleaning’ before the cleaning team arrives. Usually, this means you have removed clutter, e.g., piles of papers, clothing, toys, excessive toiletries, dishes, etc. This allows the team to access the surfaces you need us to clean. If the team encounters an area that is not accessible (such as a counter or sink full of last night’s dirty dishes), we’ll assume you want us to skip this area, and we’ll work around it.
We perform background checks and provide professional training for all employees. Whenever possible, we send the same team to your home. Due to illness, vacation, or other unforeseen circumstances, we cannot guarantee the same team every visit. Rest assured, the cleaning team servicing your home has a detailed work order with special instructions just for your home, and they will consistently clean to Harmony Clean’s high standards.
Home cleaning is physically challenging and rigorous work (as we’ve noted earlier!), and we love what we do! We rely on your feedback to ensure we are bringing you satisfaction and smiles. The more we hear from you, the better we can respond to your needs, correct any areas of concern, and enhance your experience.
Though we do our best to please you, there may be a time when an area is not cleaned to your satisfaction. We understand. We’re human, and we’ve all gotten distracted and forgotten to finish something we may have been working on. While no one likes to complain, we’d rather you let us know than have you worry over why we missed something we may have meant to clean. You can do so by simply relaying your concerns or accolades to us through the online scorecard that gets emailed to you after each clean.
In order for us to respond efficiently, concerns requiring swift action must be reported within 24 hours. Our office staff will be glad to assist in a timely fashion, redirect cleaning as necessary, and update your home’s work order to reflect any changes required. Please allow for some dust resettlement after we leave, especially during pollen seasons. Thank you!
As part of our regular service, we’ll tidy up your beds and fluff the pillows. If you’d like us to remove and replace the sheets, there is a $15 fee per bed that will be added to your service. If you choose this additional service, be sure to leave fresh linens on each bed.
Much of our new business comes from referrals by happy clients. We are honored by your confidence in our service and pleased to offer you $20 off your next clean. You can use the printed comment card, our online comment card, or call or email us with the contact.
Thank you for your business.
We are delighted to be of service!
215.230.7700
scheduling@HarmonyClean.com
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